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CUSTOMER CARE

​Returns & Exchange Policy

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We want you to feel completely comfortable trying a new skincare or haircare regimen. Having a fully satisfied clientele is very important to us at Arden Layne Skincare which is why we offer a

60-day money back guarantee (starting from the day your order was delivered).

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We will accept any full-sized product for a return, as long as it is at least half full and received within 60 days of original delivery date. 

All returns must be received at our facility within 2 weeks of the return label being emailed - otherwise, we will not be able to authorize the full refund or send out another return label.

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Regarding Refunds where a "Buy Now Pay Later" service was used - Please Note: Each merchant services provider has a different policy regarding payment of charges for returns and cancellations. Customers should be aware that they may be charged interest by the BNPL service even if our store provides a full refund. 

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Money Back Guarantee:
If for any reason you are unhappy with your purchase, contact us within 60 days of product delivery and we will give you the option to either return that item for a refund or return that item for store credit so that you can find the right product for you.

 

Please allow up to two weeks for the return to be processed, at which time a refund, credit or exchange will be made. If you wish to inquire about your return, please contact our Customer Care Team at Info@ArdenLayne.com. We reserve the right to refuse or deny any return or refund requests at any time based on policy or program abuse. 

 

​Promotions:

Buy 1 - Get 1 Free: Purchase Item X and Get Item Y (Equal or Lesser Value) for Free.

 

Warranty and Defective Products:
If you are outside of our return period, and your product turns out to be defective within a year of the date it was delivered, we are here to help. Please contact our Customer Care Team at Info@ArdenLayne.com and we will be happy to work with you to find a resolution or replacement product.

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Privacy Policy

When ordering or registering on our site, you may be asked to enter your name, email address or other details to help with your experience.

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We may collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to surveys, fill out a form or enter information on our site.

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We may use the information we collect when you register, make a purchase, sign up for newsletters, respond to a surveys or marketing communication, surf the website, or use other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings you are most interested in
• To improve our website to better serve our clients
• To allow us to respond to customer service requests
• To administer contests, promotions, surveys or other site features
• To process transactions
• To ask for ratings and reviews
• To follow-up with after correspondence via chat, email or phone

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Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

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Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

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We collect email addresses so that we may:

  • Send information

  • Respond to inquiries, requests or questions

  • Process orders

  • Send information and updates pertaining to orders

  • Send additional information related to our products

  • Market to our mailing list or continue to send emails to our clients after a transaction has occurred

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses

  • Identify the message as an advertisement in some reasonable way

  • Include the physical address of our business or site headquarters

  • Monitor third-party email marketing services for compliance, if one is used

  • Honor opt-out/unsubscribe requests quickly

  • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can:

And we will promptly remove you from ALL correspondence.

Contact Us:

If there are any questions regarding our privacy policy, please contact us at info@ardenlayne.com.

PAYMENT METHOD

- Credit / Debit Cards
 

WHOLESALE INQUIRIES

We do not currently offer wholesale or bulk order discounts. Resale of our products is strictly prohibited and we reserve the right to limit the maximum number of item(s) ordered.

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